FAQ

• What is Cali?

  Cali is a fintech startup specializing in payment processing solutions. We offer businesses a reliable way to process transactions through popular payment methods in Brazil, including Boleto and Pix. Soon, we will expand to support card payments, including Visa, MasterCard, Elo, Hiper, and Amex.

• What payment methods does Cali support?

  At launch, Cali supports Pix, Boleto, and our innovative Bolepix solution, combining the best of both payment methods. Starting in 2025, we’ll expand to include card processing, supporting major networks such as Visa, MasterCard, Elo, Hiper, and Amex.

• How does Boleto payment work?

  Boleto is a popular payment method in Brazil. When a customer chooses Boleto at checkout, a voucher is generated, which can be paid via internet banking. The payment is confirmed within 1-2 business days.

• What is Pix and how does it work?

  Pix is an instant payment system in Brazil that allows for real-time transfers. Payments are processed instantly, and funds are available within seconds, 24/7.

• Will Cali offer card payment processing?

  Yes, card payments are part of our immediate future plans. We will support major credit and debit card brands, including Visa, MasterCard, Elo, Hiper, and Amex, providing secure, fast, and convenient transactions for our clients and their customers.

• Can international businesses use Cali's services?

  Absolutely! Cali specializes in supporting businesses operating in Brazil, including international companies looking to process payments within the region. As we grow, we are committed to expanding our offerings to serve global enterprises with seamless and innovative solutions tailored to their needs.

• How does Cali ensure security for transactions?

  Security is a top priority at Cali. We follow industry standards, including encryption and fraud detection measures, to protect both businesses and their customers. Our platform adheres to all local and international regulations.
  

• How do I integrate Cali into my e-commerce platform?

  We provide easy-to-use APIs and plugins for various platforms, allowing seamless integration of our payment solutions into your website or app. For more technical information, please visit our developer documentation.Our support team is also available to guide you through the process.

• What are the settlement times for payments?

  Boleto: Settlements usually take 1-2 business days after payment confirmation.
  Pix: Instant settlements, with funds available immediately after payment.
  Card Payments: Coming soon—settlement times will vary depending on the agreement.
  
  Cali offers a user-friendly client portal where you can monitor your transactions, view payment statuses, and customize settlement options.
  

• How do I contact Cali’s support team?

  At Cali, we prioritize efficient and personalized support. Our team is available during standard business hours, and all support requests are carefully managed to ensure seamless communication and resolution. When you reach out to us, your ticket will be assigned a clear SLA (Service Level Agreement) for resolution, so you’ll always know when to expect a response. You won’t need to repeat your questions—our system ensures every interaction builds on the previous one for a smoother experience.
  Each client is also assigned a dedicated Personal Relationship Manager (PRM) to act as your main point of contact, ensuring consistent and tailored support whenever you need it.
  You can contact us via live chat or email at support@cali.li. We’re here to make your journey with Cali a delight.

• How do I get started with Cali?

  Getting started with Cali is simple. Complete the inquiry form on our website, and our Strategic Growth Team will review your information. Once your business meets our pre-qualification criteria, a member of our team will get in touch to discuss your needs and guide you through the next steps. We’re committed to ensuring that every partnership is a perfect fit, so we can provide you with the seamless, tailored financial solutions Cali is known for.